Account Manager, Employee Benefits

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Account Manager t o join our growing team in Phoenix, AZ!

The Account Manager is responsible for open enrollment coordination and day-to-day service . Account Managers work closely with Account Executives and Producers to ensure that client expectations are met while adhering to the service model.

How You Will Contribute:

• Serve as the primary client service contact, coordinating with brokers, vendors, carriers, and other parties to ensure effective communication and issue resolution.

• Manage day-to-day operations of assigned accounts, including renewals, benefit changes, and new plan implementations.

• Assist in planning and supporting client meetings, including off-site events, enrollment sessions, and wellness fairs.

• Ensure all client communications, including emails, are addressed within 24 hours and documented accurately in the agency management system.

• Advise clients on claims, billing, eligibility, and compliance with federal/state laws (e.g., COBRA, HIPAA, FMLA, ERISA).

• Support the Account Executive with client presentations and benefit plan strategies.

• Coordinate enrollment logistics , confirming dates and involving vendors as needed to meet required timelines.

• Maintain and update accurate client data in the agency systems while generating necessary communications and documentation.

• Meet all agency licensing and enrollment timeline requirements, staying compliant with internal and external guidelines.

• Stay informed on industry trends, products, and regulations, and contribute positively to team and agency goals.

• Other duties as assigned.

Licenses and Certifications:

• AZ Life and Health License.

Skills & Experience to Be Successful:

• Four-year college degree preferred.

• 3+ years' experience in the employee benefits industry.

• Proficient in Microsoft Office programs.

#LI-KM1

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".