Manager, HR Shared Services Center
Navy Federal Credit Union
United States, Virginia, Vienna
Jul 11, 2025
Overview
To plan, direct and manage the evolving operations of the HR Shared Services Center (HR SSC) across multiple locations. Ensure that the SSC provides optimal service to employees via direct collaboration with HR's Centers of Excellence (COE) and HR Business Partners. Responsible for implementing strategies by developing business plans that align with and support the shared services model of providing advice, guidance, and service to employees and all levels of management. This role will manage and have oversight with Payroll team, Benefits team, Leave Management, Rewards/Recognition Events & Wellness Teams.
Responsibilities
Develop, implement, and manage the functions, operations, and standards of the HR SSC to best achieve organizational objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise
Drive operational efficiencies with focus on service excellence through the utilization of technology, data, systems, collaboration, and partnerships
Provide input on strategic planning and partner with senior leadership to ensure that operations and standards align with strategic objectives
Collaborate cross functionally with COEs to improve efficiency of processes and dissemination of information across division lines and ensure HR SSC exemplifies the shared services model
Oversee production and channel data to identify and resolve documentation and knowledge gaps
Maintain a holistic view of the HR SSC and partnering COEs to anticipate and plan for process improvements, and ensure that SSC staff are appropriately skilled to execute on initiatives
Represent the HR SSC branch as a subject matter expert to Navy Federal committees, other business units, and senior management regarding HR SSC operations
Lead or participate in cross-departmental project teams representing HR SSC
Oversee vendor relationships, including contracts, finances, service levels, and all agreed upon services
Ensure compliance with all federal, state, local laws and regulations, and Navy Federal policies and procedures
Function as a liaison with business continuity to ensure backup, recovery, and safety of HR SSC data
Perform supervisory/managerial responsibilities
o Ensure adequate/skilled staffing; select employees
o Establish performance goals and priorities
o Prepare, conduct, and review performance appraisals
o Develop, mentor and counsel staff
o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o Ensure section/branch goals and objectives align with division/department strategy
o Ensure efficiency of operations
Perform other duties as assigned
Qualifications
Significant experience leading a Human Resources function supporting a large financial institution or corporation, preferably a Shared Services function or team
Expert ability to analyze statistical data and organizational needs to recommend action or change in procedures
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in working with cross-functional teams and leading projects
Advanced knowledge of shared services model best practices
Advanced knowledge of expense tracking, budget preparation and administration
Advanced skill demonstrating thought leadership in providing vision & strategic thinking
Expert skill maintaining accuracy with attention to detail and meeting deadlines
Advanced skill communicating with all levels within an organization
Expert skill interacting with staff, management, vendors, and members diplomatically and tactfully
Expert skill exercising initiative and using good judgment to make sound decisions
Excellent interpersonal, verbal, and written communication skills, including public speaking
Advanced word processing and spreadsheet software skills
Expert organizational, planning and time management skills
Bachelor's degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training
Desired Qualifications
Advanced degree or certification in Training, Education, Human Resources Management or related field, or the equivalent combination of experience, education, and training
Working knowledge of banking/financial industry trends, products, and services
Advanced knowledge of Navy Federal Human Resources policies, procedures, and programs
Experience with Oracle HCM and ADP
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2024 America's Best Employers for Grads * Forbes 2024 America's Best Employers for Tech Workers * Fortune Best Workplaces for Millennials 2024 * Fortune Best Workplaces for Women 2024 * Fortune 100 Best Companies to Work For 2024 * Military Times 2024 Best for Vets Employers * sweek Most Loved Workplaces * 2024 PEOPLE Companies That Care * Ripplematch Recruiting Choice Award * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union
United States, Virginia, Vienna
Jul 11, 2025
Overview
To plan, direct and manage the evolving operations of the HR Shared Services Center (HR SSC) across multiple locations. Ensure that the SSC provides optimal service to employees via direct collaboration with HR's Centers of Excellence (COE) and HR Business Partners. Responsible for implementing strategies by developing business plans that align with and support the shared services model of providing advice, guidance, and service to employees and all levels of management. This role will manage and have oversight with Payroll team, Benefits team, Leave Management, Rewards/Recognition Events & Wellness Teams.
Responsibilities
Develop, implement, and manage the functions, operations, and standards of the HR SSC to best achieve organizational objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise
Drive operational efficiencies with focus on service excellence through the utilization of technology, data, systems, collaboration, and partnerships
Provide input on strategic planning and partner with senior leadership to ensure that operations and standards align with strategic objectives
Collaborate cross functionally with COEs to improve efficiency of processes and dissemination of information across division lines and ensure HR SSC exemplifies the shared services model
Oversee production and channel data to identify and resolve documentation and knowledge gaps
Maintain a holistic view of the HR SSC and partnering COEs to anticipate and plan for process improvements, and ensure that SSC staff are appropriately skilled to execute on initiatives
Represent the HR SSC branch as a subject matter expert to Navy Federal committees, other business units, and senior management regarding HR SSC operations
Lead or participate in cross-departmental project teams representing HR SSC
Oversee vendor relationships, including contracts, finances, service levels, and all agreed upon services
Ensure compliance with all federal, state, local laws and regulations, and Navy Federal policies and procedures
Function as a liaison with business continuity to ensure backup, recovery, and safety of HR SSC data
Perform supervisory/managerial responsibilities
o Ensure adequate/skilled staffing; select employees
o Establish performance goals and priorities
o Prepare, conduct, and review performance appraisals
o Develop, mentor and counsel staff
o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o Ensure section/branch goals and objectives align with division/department strategy
o Ensure efficiency of operations
Perform other duties as assigned
Qualifications
Significant experience leading a Human Resources function supporting a large financial institution or corporation, preferably a Shared Services function or team
Expert ability to analyze statistical data and organizational needs to recommend action or change in procedures
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in working with cross-functional teams and leading projects
Advanced knowledge of shared services model best practices
Advanced knowledge of expense tracking, budget preparation and administration
Advanced skill demonstrating thought leadership in providing vision & strategic thinking
Expert skill maintaining accuracy with attention to detail and meeting deadlines
Advanced skill communicating with all levels within an organization
Expert skill interacting with staff, management, vendors, and members diplomatically and tactfully
Expert skill exercising initiative and using good judgment to make sound decisions
Excellent interpersonal, verbal, and written communication skills, including public speaking
Advanced word processing and spreadsheet software skills
Expert organizational, planning and time management skills
Bachelor's degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training
Desired Qualifications
Advanced degree or certification in Training, Education, Human Resources Management or related field, or the equivalent combination of experience, education, and training
Working knowledge of banking/financial industry trends, products, and services
Advanced knowledge of Navy Federal Human Resources policies, procedures, and programs
Experience with Oracle HCM and ADP
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2024 America's Best Employers for Grads * Forbes 2024 America's Best Employers for Tech Workers * Fortune Best Workplaces for Millennials 2024 * Fortune Best Workplaces for Women 2024 * Fortune 100 Best Companies to Work For 2024 * Military Times 2024 Best for Vets Employers * sweek Most Loved Workplaces * 2024 PEOPLE Companies That Care * Ripplematch Recruiting Choice Award * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job ID: 485056981
Originally Posted on: 7/13/2025
Want to find more HR opportunities?
Check out the 27,216 verified HR jobs on iHireHR
Similar Jobs
Sign Up for Job Alerts
