EOS Training and Program Manager

Who We Are

Stellar Senior Living is a family-owned and operated company dedicated to providing an exceptional life experience for residents, their families, and our employees. With over 40 communities across the country, we offer independent living, assisted living, memory care, and skilled nursing services. Our commitment to quality and innovation drives us to continuously elevate resident dining and hospitality experiences. We continue to grow and are looking for top talent to join our team and continue the journey with us.

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

About the Role

The EOS Training and Program Manager is responsible for supporting the full implementation, adoption, and consistency of the Entrepreneurial Operating System (EOS) across Stellar Senior Living. This role ensures that our leadership teams both at the community and Resource Center are using EOS tools correctly and effectively, allowing us to stay focused, aligned, and accountable to our company vision and goals.

This is a key support and coaching role. The EOS Specialist will not serve as an outside EOS Implementer but will act as an internal champion and enabler of EOS execution, working cross-functionally with leaders to strengthen EOS practices company-wide.

What we offer

• Competitive salary ($55,000 to $70,000 per year DOE)
• Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more!
• A growing company with opportunities for advancement
• Company sponsored training, tuition reimbursement, and other learning opportunities

What You'll Do

Meeting Support & EOS Execution

• Ensure consistent execution of Level 10 Meetings (L10s) for community leadership teams and RC teams.
• Support Quarterly and Annual Planning sessions (agenda prep, materials, best practices guidance, follow-up).
• Provide facilitation assistance or backup for L10s and planning meetings when needed.
• Monitor meeting health and adherence to EOS standards (timeliness, IDS process, scorecard use).

Tool Ownership & Support

• Maintain and standardize key EOS tools (currently within Strety):
  • Vision/Traction Organizer (V/TO)
  • Accountability Charts
  • Department Scorecards
  • Issues Lists
  • Rocks and To-Dos
  • Ensure data is regularly updated and accessible to relevant teams.
  • Train teams on how to use EOS platform (Strety) effectively.

Training, Onboarding & Coaching

• Complete Day One trainings for newly onboarded communities.
• Onboard new leaders and departments into the EOS system.
• Provide EOS training refreshers and resources to existing teams.
• Coach teams on EOS best practices, tool usage, and leadership team health.

Tracking & Visibility

• Monitor completion rates for Rocks, To-Dos, and Scorecard metrics across departments.
• Provide reports or insights to Integrators and the Leadership Team on EOS execution across the org.
• Help identify gaps, misalignments, or breakdowns in process and propose EOSaligned solutions.

Success Metrics

• Weekly L10s are being held consistently with full team participation. (Current goal of 95% of communities with Stellar 6+ months)
• 90%+ Rock completion across teams each quarter.
• EOS tools (V/TO, Scorecards, Accountability Charts) are current and actively used.
• New leaders are onboarded into EOS within 2 weeks of starting.
• Quarterly and Annual sessions are executed with proper planning, follow-through, and team alignment

What You'll Bring

• EOS Knowledge: Hands-on experience with EOS tools and practices, or a similar system like Scaling Up, OKRs, or 4DX.
• Project or Admin Experience: 23+ years in administrative, operations, or project coordination roles. A degree is optional with strong relevant experience.
• Meeting & Process Support: Skilled in managing agendas, tracking action items, and supporting effective team meetings.
• Tech-Savvy: Comfortable using platforms like Strety, Ninety.io, or general project management and dashboard tools.
• Strong Communicator: Clear and professional in both written and verbal communication; able to coach and guide others.
• Detail-Oriented: Sharp eye for inconsistencies, with a knack for spotting gaps and keeping processes on track.
• Self-Starter: Proactive, organized, and dependable you follow through and take ownership.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Livings continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.