Onboarding Specialist

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team. **This is a hybrid position that requires 2 days per week in office at our Chicago location** The Onboarding Specialist is responsible for supporting a high volume of low-complexity onboarding cases for new clients using Syndigo's syndication platform. This role serves as a primary point of contact for our syndication essentials onboarding engagements, ensuring clients are successfully set up and guided to the appropriate training resources. The Onboarding Specialist focuses on executing defined onboarding processes efficiently and consistently, with an emphasis on responsiveness, accuracy, and customer experience. With support and guidance from senior team members, this role helps accelerate clients' Time to First Value (TTFV) while ensuring clients feel confident in their abilities to successfully work with the Syndigo platform and syndicate to their designated recipients. Typical onboarding timelines range from 4 to 6 weeks. HOW WE'LL BE WINNING TOGETHER DAY TO DAY Serve as the primary onboarding contact syndication clients Set up client accounts in Syndigo's syndication platform following documented processes Guide clients through onboarding via email and virtual meetings Direct clients to standard training materials and self-service resources Track onboarding progress and maintain accurate documentation in Salesforce and Churn Zero Identify basic issues or risks and escalate more complex topics appropriately Collaborate with internal teams (Support, Product, Commercial) as needed Meet defined SLAs and productivity targets for case volume and timelines WE SHOULD TALK IF THIS SOUNDS LIKE YOU 0-2 years of experience in customer service, onboarding, or technology-related roles Strong proficiency with Microsoft Office (Outlook, Teams, Word, Bookings) Salesforce experience preferred, but not required Churn Zero experience preferred, but not required Ability to work independently in a hybrid environment Curiosity and aptitude for learning technology or SaaS platforms Clear written and verbal communication skills Strong organization and time management in a high-volume environment Ability to follow defined processes and workflows Comfortable asking questions and seeking guidance Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement. Budgeted Salary Range is: $58,000 - $62,000 USD