Benefits Specialist

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices. Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes. What You'll Own

Employee Support & Issue Resolution (Core of the Role)

• Serve as the primary point of contact for US employee benefits questions (medical, dental, vision, HSA/FSA, leave, disability, etc.)

• Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through

• Investigate and resolve issues across systems, vendors, and payroll (e.g., enrollment discrepancies, access issues, deduction errors)

• Own cases end-to-end, ensuring employees are not left navigating internal complexity

• Goes beyond answering questions to identify root causes and prevent repeat issues

Benefits Administration (Execution)

• Process enrollments, life events, eligibility updates, and terminations accurately and on time

• Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems

• Partner with payroll to ensure correct deductions and contributions

Vendor Coordination & Escalation

• Work directly with US-based vendors (carriers, ADP, Fidelity, brokers) to resolve employee issues

• Escalate complex or systemic issues to the Global HR Operations Specialist as needed

• Track recurring issues and flag patterns that may require process or vendor improvements

Open Enrollment Support

• Support execution of US open enrollment (employee communications, system support, troubleshooting)

• Provide real-time assistance to employees during enrollment periods

Compliance & Documentation

• Follow established processes to ensure compliance with US regulations (ACA, COBRA, ERISA, HIPAA)

• Maintain accurate documentation and case tracking

• Proactively partner with our internal AI team to identify and implement AI-driven improvements that streamline operations and elevate the employee experience

What You'll Bring

• 2–5 years of experience in US benefits administration or support

• Strong working knowledge of US benefits programs and common regulations

• Experience handling high-volume employee inquiries or HR support cases

• Experience with HRIS systems (ADP preferred)

• Strong problem-solving skills with the ability to navigate multiple systems and vendors

• Clear, concise communication skills and a strong service orientation

• High attention to detail and ability to manage multiple requests simultaneously

• Ability to work overlapping US business hours

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Beghou, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 to $75,000. We are currently unable to consider candidates who require, or will require in the future, sponsorship for work authorization . Applicants must be authorized to work in the US on a permanent and ongoing basis without the need for current or future employer-sponsored work authorization.