Employee Relations Intake Specialist - Human Resources (Days)

The Human Resources Intake Specialist functions as a resource for employees and leadership and initiates the process to ensure employee relations issues are handled timely and prioritized accurately in accordance with standard criteria. This position functions as an integral part of the Employee Relations team to help encourage an environment of open communication and engagement that enables employees and managers to work together to achieve Tanner's mission.

Required Knowledge & Skills

Education: Bachelor's Degree

Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.

Qualifications

*Minimum of 1 year of human resources experience, preferably in Employee Relations role.

*SHRM or HRCI certification preferred

*General knowledge of local, state and federal employment laws and regulations.

*Ability to think critically and make clear, well-reasoned and timely decisions. Strong problem-solving.

*Excellent interpersonal skills and ability to work with individuals or groups from diverse backgrounds at all levels of the organization.

*Excellent communication skills, both written and verbal, required. Must be diplomatic, tactful and possess the ability to listen and deescalate during emotional employment situations

*Strong organizational skills and ability to manage multiple tasks and projects.

*Ability to work successfully as a member of a team and independently with minimal supervision.

*Must exhibit strong professional ethics and confidentiality at all times and present a professional image.

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

*Works as an integral member of the Employee Relations team to provide policy and practice advisement, administrative support, system functions and reporting.

*Performs initial intake for managers and employees who have concerns about the workplace, working conditions, or other aspects of employment and uses judgment to ensure each case is assigned based on accurate priority levels in the Employee Relations system.

*Works closely with the Employee Relations team to ensure various steps involved in each case are coordinated and handled in a timely manner

*Develops and maintains HR Acuity employee relations system. Maintains and utilizes other HR systems as needed for employee relations functions, tracks data and runs HR metrics reports regularly for review by ER team and leadership

*Follows up with leaders to obtain documentation and other items needed to close out cases

*Tracks annual requirements including but not limited to noncompliance with annual in-service policy and follows up with leaders to obtain required disciplinary action and other documents as needed.

*Partners with Tanner EAP to schedule and coordinate drug and alcohol screens for employees on Last Chance Provision program

*Serves of primary contact for employment related subpoenas and coordinates with other departments to obtain required information.

*Processes and scans all incoming documentation related to Employee Relations such as disciplinary action, unemployment correspondence, etc.

*Assists with reviewing invoices for payment to include legal and unemployment

*Administers unemployment compensation program by drafting responses to state specific Department of Labor and tracking status of claims and files hearing requests with the Department of Labor as needed

*Acts as employer representative for unemployment hearings, providing detailed information regarding reason(s) for termination, highlighting evidence using case details and applicable policies. strategically cross-examines claimants as needed.

*Assists with team training duties to include coordinating training schedules, attendees, and training materials

*Handles the interactive process for all accommodations including PWFA, ADA, religious, makes recommendations and provides guidance to leaders and staff to ensure consistent application across the system

*Reviews all attendance corrective actions for accuracy and provides guidance to leaders and staff regarding current attendance policy and practices

*Provides back up to ER Specialist and Manager as needed to handle work related conflicts and investigations

*Assists with projects and programs of the HR department and organization as needed.

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: Bachelor's Degree

Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.

Qualifications

*Minimum of 1 year of human resources experience, preferably in Employee Relations role.

*SHRM or HRCI certification preferred

*General knowledge of local, state and federal employment laws and regulations.

*Ability to think critically and make clear, well-reasoned and timely decisions. Strong problem-solving.

*Excellent interpersonal skills and ability to work with individuals or groups from diverse backgrounds at all levels of the organization.

*Excellent communication skills, both written and verbal, required. Must be diplomatic, tactful and possess the ability to listen and deescalate during emotional employment situations

*Strong organizational skills and ability to manage multiple tasks and projects.

*Ability to work successfully as a member of a team and independently with minimal supervision.

*Must exhibit strong professional ethics and confidentiality at all times and present a professional image.

Definitions

The Human Resources Intake Specialist functions as a resource for employees and leadership and initiates the process to ensure employee relations issues are handled timely and prioritized accurately in accordance with standard criteria. This position functions as an integral part of the Employee Relations team to help encourage an environment of open communication and engagement that enables employees and managers to work together to achieve Tanner's mission.

Position Responsibilities

Contact with Others: Frequent contacts of a significant nature involving difficult negotiations and technical matters requiring thorough knowledge of organization policies or treatment, plus an ability to understand, communicate with, and to lead, and influence others to obtain willing acceptance, consent, or action. Requires a high degree of diplomacy.

Effect of Error: Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

People Management Responsibilities

Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students

Work Environment/Physical Effort

Mental Demands: A wide variety of complex, changing problems, most of which cannot be anticipated, and there is little existing precedent. Requires careful analysis for the effect of solution on other activities and overall coordination in the organization. Accuracy is essential and not subject to further check. Work involves high degree of resourcefulness, independent judgment, initiative, and long-range planning to achieve major functional objectives.

Working Conditions: Generally pleasant working conditions/normal office environment.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No

Directly works with Patients less than 12 months of age: No

Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office job.

Physical Aspects

Bending: Occasional = 1% - 33% of the time

Typing: Frequent = 34% - 66% of the time

Manual Dexterity -- picking, pinching with fingers etc.: Occasional = 1% - 33% of the time

Feeling (Touch) -- determining temperature, texture, by touching: Not required

Hearing: Frequent = 34% - 66% of the time

Reaching -- above shoulder: Not required

Reaching -- below shoulder: Not required

Visual: Frequent = 34% - 66% of the time

Color Vision: Not required

Speaking: Frequent = 34% - 66% of the time

Standing: Occasional = 1% - 33% of the time

Balancing: Not required

Walking: Occasional = 1% - 33% of the time

Crawling: Not required

Running - in response to an emergency: Not required

Lifting up to 25 lbs.: Occasional = 1% - 33% of the time

Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time

Lifting over 60 lbs.: Not required

Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time

Carrying: Occasional = 1% - 33% of the time

Climbing: Occasional = 1% - 33% of the time

Kneeling: Not required

Squatting: Not required

Tasting: Not required

Smelling: Not required

Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required

Driving -- Class C vehicles: Not required

Driving -- CDL class vehicles: Not required

N95 Respirator usage (PPE): Not required

Hazmat suit usage (PPE): Not required

Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling -- over 60 lbs. : Not required