HomCare Staffing Specialist I (Albany, NY / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)

Own It (Drive and ownership)

Do the Right Thing (High integrity)

Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an LHCSA Staffing Specialist for our LHCSA Team!

This is a full time hybrid position with a required commute of 3 days per week into our main office located in Albany, NY.

Department & Position Overview:

Our LHCSA Staffing Specialist possess a real passion for helping people, which is one of our company's core values. As a LHCSA Staffing Specialist you will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Every Day You Will:

Work with our patients, caregivers and nurses to ensure HHA coverage for our patients' needs

Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible

Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.

Work with the HHA recruiter to find and select high quality home health aides

Keep the HHAs in compliance with regulatory requirements

Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters

Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients

Ideal Candidate Will Possess:

2+ years in a similar role

Experience in a LHCSA preferred; previous medical experience a plus

HHA Exchange software experience strongly preferred

Ability to think creatively and proactively to solve problems and improve processes

Proven exceptional customer service skills; excellent written and verbal communication skills

Proficient computer and phone knowledge; comfortable with technology

Must have poise and patience when dealing with customers, both internal and external

Bilingual in Spanish, or other languages desired

Nice-to-Haves:

2 + years of customer service experience within a homecare agency organization

Bilingual in Spanish, or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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