Benefits Supervisor

Title: Benefits Supervisor

Division: Corporate Human Resources - Benefits

Status: Exempt

Reports to: Director, Total Rewards

Revision date: 04/2026

Supervises: Benefits Administrator, Leave Specialist

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Director of Total Rewards, the incumbent oversees the daytoday administration and execution of the organizations employee benefit and leave programs, ensuring accurate processing, regulatory compliance, and consistent application across a multistate environment. This role is responsible for managing benefit implementations, maintaining operational workflows, and overseeing benefit and leave administration activities. The Benefits Supervisor provides handson leadership to the benefits team, resolves escalated issues, and partners with internal stakeholders and vendors to support efficient, compliant, and reliable benefits operations.

ESSENTIAL FUNCTIONS:

Benefits Program Execution & Implementations

• Execute and support health & welfare and retirement plan initiatives in alignment with the companys Total Rewards strategy, including vendor implementations, system upgrades, plan design changes, and regulatorydriven updates.
• Manage benefits-related projects from planning through completion, including timelines, testing, data validation, and stakeholder coordination.
• Identify opportunities to improve efficiency, consistency, and employee experience within existing benefits programs and processes.

Annual & Ongoing Program Management

• Support and manage execution of the annual open enrollment process, including HRIS configuration & testing, vendor coordination, communications delivery, post-enrollment audits, and issue resolution.
• Oversee ongoing administration of benefit and retirement plans, payroll integration, reconciliations, and issue resolution.
• Partner with Finance, Payroll, and vendors to manage billing, funding, and audits.

Leave of Absence & Compliance Oversight

• Oversee compliant administration of federal, state, and local leave programs, including FMLA, ADA accommodations, USERRA, workers compensation related leaves, and statemandated paid leave programs.
• Serve as an escalation point for complex leave, accommodation, or compliance matters.
• Monitor legislative and regulatory updates and implement required operational or system changes in partnership with HR leadership and Legal.

Team Leadership & Operational Support

• Supervise and develop the Benefits Administrator and Leave Specialist, providing coaching, prioritization, and performance feedback.
• Ensure consistent execution of daytoday benefits and leave processes; provide handson support during peak periods or coverage needs.
• Maintain clear process documentation, standard operating procedures, and internal controls.

Systems, Data & Reporting

• Leverage HRIS, internal platforms, and vendor systems to ensure data accuracy, audit readiness, and efficient processing. Prepare and ensure accuracy of census reports, plan testing data, and vendor reports.
• Utilize advanced Excel skills to perform reconciliations, analyze benefits data, track compliance, and support decisionmaking.

Communication & Partnership

• Act as a knowledgeable resource on benefits operations, compliance, and best practices.
• Support development and delivery of clear, compliant employee communications related to benefits, leave, and retirement programs.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and external partners to resolve issues and support business needs.

ifies opportunities to expand and strengthen Benefits role in supporting the organization

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

Education: Bachelors degree in Business Administration, Finance, Human Resources or a related field required; CEBS preferred

Experience:

• Minimum of four (4) years of progressive experience in benefits administration, with demonstrated growth in leadership and people management responsibilities.
• Handson experience administering comprehensive benefit and leave programs in a multistate environment, including FMLA and state leave programs, ADA accommodations and the interactive process, and coordination with paid leave and disability programs.
• Experience ensuring ERISA compliance, including plan governance, required disclosures, regulatory reporting (SPDs, SARs, Form 5500), fiduciary practices, and audit support.
• Experience overseeing retirement plans (401(a), 403(b), and 457), including vendor management, compliance testing, issue resolution, participant notices, and audits.
• Proven experience leading benefitsrelated projects, system implementations, and process improvements, balancing timelines, accuracy, and crossfunctional collaboration.
• Handson experience with Workday or comparable HRIS and benefits administration platforms, including partnership with thirdparty leave administrators, in organizations supporting 1,000+ employees across multiple states.

Mental: Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills:

• Strong working knowledge of benefits administration platforms/HRIS, ensuring data integrity, efficient processing, and effective reporting.
• Advanced Excel proficiency, including use of formulas (VLOOKUP/XLOOKUP), pivot tables, reconciliations, and data analysis to support operational accuracy.
• Demonstrated judgment and problemsolving ability in complex or ambiguous situations involving compliance, employee impact, and operational risk.
• Effective communication skills, with the ability to clearly explain benefit programs, leave processes, and compliance requirements to employees and internal partners.
• Ability to provide operational leadership, prioritize workloads, and maintain consistency and compliance in a fastpaced, multistate environment.

Travel: Rare

Licensure: N/A

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying: S = 10-25 lbs.

R = Standing R = Pushing R = 26-50 lbs.

F = Sitting R = Pulling R = 51-75 lbs.

R = Walking R = Driving R = 76 plus lbs.

Working Conditions: Works in an office based setting (corporate/home office), performing computerbased tasks in workspaces that may vary in noise levels, equipment, and daily routines.

Consequences of Errors: Substantial. High monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.