Supervisor, HR Shared Services-Leave of Absence

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Supervisor, HR Shared Services-Leave of Absence

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locations

Wilmington, DE (Job Posting)

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

42752

AAA Club Alliance is hiring for a Leave of Absence Supervisor to join our HR Shared Services team! This role supervises the administration of employee leaves of absence and related accommodations, ensuring consistent service delivery and compliance with federal, state, and local regulations. The Supervisor serves as a primary escalation point and subject matter resource for Associates and managers regarding leave policies, procedures, and case management, while coaching and developing the Leave of Absence (LOA) team to meet quality, timeliness, and payroll deadlines.

What We Offer:

As part of our team, you'll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

Competitive annual salary; the starting base compensation for this position is: $72,838-$106,112*

Annual Bonus + Annual Merit Increase Eligibility

Hybrid schedule (3 days on-site weekly)

Comprehensive health benefits package

Generous accrued paid time off (PTO) + 8 holidays

401(K) plan with company match up to 7%

Professional development opportunities and tuition reimbursement

Paid time off to volunteer & company-sponsored volunteer events throughout the year

Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

Supervises day-to-day LOA operations, including case assignment, workload balancing, and coverage to ensure service levels and payroll timelines are met.

Participate in hiring and onboarding activities, assess staffing and capacity needs to ensure appropriate coverage during peak leave periods and business cycles.

Provides leadership, coaching, and performance feedback to the LOA team, conduct regular one-on-one meetings, performance check-ins, and annual performance evaluations. Support training, and ongoing skill development.

Oversees and coordinates all aspects of Associate leaves and related processes, including FMLA, ADA accommodations, disability, workers' compensation, and other statutory and non-statutory leaves.

Serves as an escalation point for complex, sensitive, or high-risk cases; ensure timely documentation, accurate determination, and consistent application of policy and practice.

Ensures consistent interpretation and application of leave and accommodation policies across the team.

Partners with HR COEs, Field HR, Payroll, and other stakeholders to resolve issues, obtain required information, and drive cases to completion.

Monitors dashboards and quality/production metrics; identifies trends, removes barriers, and implements process improvements to optimize efficiency and compliance with SLAs.

Conducts regular case audits and quality reviews to validate documentation, timelines, and compliance. Provides targeted coaching and corrective guidance as needed.

Consults with managers on leave policy, compliance, and return-to-work planning; supports appropriate communication and coordination throughout the leave lifecycle.

Prepares and/or reviews payroll-related leave pay inputs and reports (e.g., disability pay) to ensure accuracy and timely processing.

Advocates for Associates on leave to support successful, complaint-to-work outcomes and appropriate accommodation where applicable.

Provides reporting and insights to HR partners and COEs to support people-related business decisions and HR strategy execution.

Leads team adoption of policy, process and system changes. Communicate updates clearly and translate regulatory or procedure changes into actionable guidance.

Drives Associate engagement through effective communication, feedback, and recognition practices.

Participate on Human Resources and/or company-wide project teams, as assigned.

Other duties as assigned.

Minimum Qualifications:

Bachelor's degree in HR or related field; equivalent combination of education, technical training, and experience may be considered in lieu of degree.

8 + years of experience in leave of absence administration.

Knowledge Skills and Abilities:

Solid and hands-on understanding of leave laws.

Demonstrated experience managing employee performance, providing developmental feedback, and leading teams through change.

Strong written and verbal communication skills; able to communicate with tact and diplomacy.

Ability to influence others on policies, practices, and procedure.

Effective at capturing and synthesizing information from multiple parties and making sound and timely decisions.

Ability to support and guide team member in their tasks, fostering a positive and productive work environment.

Skilled at assigning and delegating tasks to team members effectively.

Strong troubleshooting, analytical and problem solving skills.

Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner.

Proficient in Microsoft Office and experience with case management technology.

Ability to work overtime as needed to support timely LOA payroll processing.

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options

Up to 2 weeks Paid parental leave

401k plan with company match up to 7%

2+ weeks of PTO within your first year

Paid company holidays

Company provided volunteer opportunities + 1 volunteer day per year

Free AAA Membership

Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Human Resources

A Note to Applicants:

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

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About Us

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We've created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We're dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference?

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Referrals

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

Benefits

We recognize that you don't stop being a parent, caretaker, pet owner, or student because you're at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind- even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to ....

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