CAU Training - Coordinator 3

• Performs lead role for internal training of the Centralized Appeals Unit (CAU).
• Leads the development of training materials for Medicaid policy and procedures, the Louisiana Medicaid Eligibility Determination System (LaMEDS), and appeals process training materials for a comprehensive training program for all CAU employees.
• Communicates with the CAU Unit Manager regarding unit training on Medicaid policy and procedures, LaMEDS and appeals.
• Coordinates with other Medicaid training units to ensure continuity of messaging and reduction in training overlap.
• Participates in meetings that are held in the state Medicaid office as needed.
• Manages, updates, and maintains a complete catalog of all training materials in the agencys management system, as well as a calendar of upcoming training sessions.
• Communicates and promotes training opportunities to CAU staff, manages enrollment in training programs and tracks participation/attendance for Medicaid records.
• Meets with LDH staff to discuss program, policy changes and system updates and their effects on training materials.
• Makes necessary edits to materials and secure approval of all modifications from the CAU Unit Manager.
• Reviews final training materials to ensure that they are accurate, complete and that it meets required specifications.
• Secures venues for all classes and workshops to include the coordination of all audio/visual equipment, scheduling of any conference lines or webinar capabilities.
• Attends, contributes, and conducts trainings when requested.
• Other tasks as assigned.

QUALIFICATIONS
REQUIRED:

• Bachelor's degree, or Associates degree plus three years of professional experience or six years of professional experience in lieu of a degree.
• Minimum 2 years professional experience in training, project management, or communications related field.
• Minimum 2 years professional experience with Louisiana Medicaid policy and procedures.
• Minimum 1 year professional experience working within LaMEDS.
• Excellent analytical and critical thinking skills; effective organizational and time management skills.
• Great attention to detail and follow-up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
• Ability to review and edit written content for accuracy and general proofing/grammar.

DESIRED:

• Minimum 3 years professional experience in training, project management, or communications related field.
• Minimum 3 years professional experience with Louisiana Medicaid policy and procedures.
• Minimum 2 years professional experience working within LaMEDS.
• Minimum 2 years professional experience with project/program coordination.
• Relevant industry certifications.