Manager, HR Shared Services-Employee Relations

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Manager, HR Shared Services-Employee Relations

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locations

Wilmington, DE (Job Posting)

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

42765

AAA Club Alliance is hiring for an Employee Relations Manager to join our HR Shared Services team! The Employee Relations Manager provides day-to-day management of HR Shared Service Center Specialists supporting Employee Relations operations. This role is accountable for assisting the Specialists with difficult and/or escalated issues as needed and providing answers resulting in timely resolution of cases.

What We Offer:

As part of our team, you'll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

Competitive annual salary; the starting base compensation for this position is: $89,578-133,177*

Annual Bonus + Annual Merit Increase Eligibility

Hybrid schedule (3 days on-site weekly)

Comprehensive health benefits package

3+ weeks of paid time off accrued during your first year

401(K) plan with company match up to 7%

Professional development opportunities and tuition reimbursement

Paid time off to volunteer & company-sponsored volunteer events throughout the year

Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

Resolves difficult/escalated employee relations issues and leave of absence cases; provides direction and recommendations to all levels of leadership, ensuring fairness and consistency of policy and practice.

Oversees and coordinates the services and operations of the team, ensuring compliance with all AAA Club Alliance policies, procedures, regulations and standards of practice.

Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements.

Provides consultation to managers on policies and compliance regarding employment-related matters.

Investigates and resolves employee complaints, issues, and concerns regarding employment practices originating from Shared Services hotline and other sources.

Conducts interviews and prepares relevant documentation using investigation guidelines.

Recommends appropriate resolution of complaints, develops action plans and follows up to ensure completion.

Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.

Coordinates all Accommodation requests to include general administration, interactive process, and compliance with all related policies and employment laws.

Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)

Provides reports to Field HR and COE's to be used in solving people related business challenges and HR strategy.

Performs human resources responsibilities for staff which include interviewing and selection of new employees, staff development, performance evaluations, corrective actions, terminations and overall Associate engagement.

Participates on Human Resources and/or company-wide project teams.

Other duties as assigned.

Minimum Qualifications:

Bachelor's degree in HR; equivalent experience may be considered in lieu of degree

PHR or SPHR preferred

8 + years of experience in employee relations and/or leave of absence

3+ years of supervisory/management experience

Workday experience preferred

Strong written and verbal communication skills; able to communicate with tact and diplomacy

Ability to influence others on policies, practices, and procedure

Effective at capturing and synthesizing information from multiple parties

Solid understanding of employment laws

Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner

Exercise sound judgement and make decisions in a fair and consistent manner

Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult associate relations issues

Demonstrated experience working across multiple states

Proficient in Microsoft Office and experience with case management technology preferred

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options

Up to 2 weeks Paid parental leave

401k plan with company match up to 7%

2+ weeks of PTO within your first year

Paid company holidays

Company provided volunteer opportunities + 1 volunteer day per year

Free AAA Membership

Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

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A Note to Applicants:

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

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About Us

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We've created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We're dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference?

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Referrals

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

Benefits

We recognize that you don't stop being a parent, caretaker, pet owner, or student because you're at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind- even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to ....

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