Human Resources Representative 1

Title: Human Resources Representative 1 Duration: 6 Months Assignment Location: Boise, Idaho 83716 This role follows a hybrid 4-day onsite schedule. The position requires onsite presence Monday through Thursday, with Friday as a work-from-home option. Hours are 8:00 AM to 5:00 PM unless otherwise specified by leadership or business needs. Beginning September 18, 2026, the role will transition to a 5-day onsite requirement. International travel may be required for training sessions, meetings, or collaboration with global teams. This supports alignment of practices and strategies across regions while fostering a cohesive and unified approach. Job Description The North America People Services Specialist is accountable for delivering intake and escalated tier HR guidance and solutions to People Leaders and employees in Mexico. You will partner and collaborate closely with all People Team Centers of Excellence (COEs) for matters requiring COE expertise. The role requires both tactical execution and operational excellence in a dynamic and demanding environment that ensures global continuity. The focus is on delivering People services with a strong commitment to internal customer service, quality, and ongoing process improvement. Additionally, this role involves managing services specific to the region, which requires hands-on engagement to understand and address localized HR needs effectively. This includes staying attuned to regional cultural nuances, legal requirements, and workforce dynamics to tailor HR solutions accordingly. Responsibilities Triage incoming People Service Center tickets and emails; research and resolve requests in a timely and efficient manner Deliver day-to-day hands-on support across the People Team spectrum, including onboarding, HR policy, total rewards, HR systems inquiries, and cyclical People initiatives/programs Handle all aspects of the onboarding process, including preparation and retrieval of required documentation for new hires Serve as a foundational subject matter expert in HR and other shared services functions such as payroll, equity, and benefits Maintain data accuracy and integrity across various people systems and tools Ensure HR processes, policies, and tools are applied consistently to support business goals Analyze requests and escalate issues to appropriate People Team workgroups when the service center cannot resolve them; serve as a liaison with People Team COEs to ensure case resolution Create and maintain physical and electronic employee records, ensuring all information is accurate, secure, and up to date Own the prehire process for Mexico, including initiating background checks and managing the prehire tracking tool to ensure accurate data and readiness for new hires Facilitate day-one orientation for new hires by partnering with local leadership and various departments to provide a best-in-class onboarding experience Perform other duties and special projects as assigned by leadership