Benefits Administrator Employee Benefits

#LI-KW1 #LI-Onsite

We are seeking a detail-oriented, self-motivated professional to join our team as a Benefit Administrator (BA). The successful candidate will thrive in a client-facing environment and enjoy managing employee benefits programs through our proprietary online enrollment system.

As a Benefit Administrator, you will support assigned clients by overseeing the benefits enrollment platform, facilitating employee benefit elections, and acting as a liaison with carriers. This role is essential in ensuring a seamless experience for our clients and their employees throughout the benefits life cycle.

Essential Functions and Primary Duties

• Set up and implement annual open enrollment for client benefit plans through our online enrollment system

• Facilitate and coordinate all employee benefit elections, file feeds, and data transmissions with carriers

• Assist clients in navigating benefit changes throughout the year

• Manage manual enrollments for assigned clients via carrier portals

• Process unverified loads and dependents using the CBIZEnroll System

• Track and process employee Evidence of Insurability (EOI) as needed, including regular follow-ups and status updates

• Handle overage dependents as per plan guidelines

• Review and resolve carrier and client census discrepancy reports

• Ensure receipt of hours reports on a scheduled basis

• Manage pending life insurance elections

• Respond to and resolve assigned Jira tickets

• Present a professional demeanor in all interactions with clients and colleagues

• Adhere strictly to HIPAA regulations and maintain the highest level of employee confidentiality

• Communicate clearly and professionally with clients via phone, email, and Teams meetings

• Note: Training will be provided for all tasks related to our proprietary system. This list is not exhaustive, and additional responsibilities may be assigned.

Preferred Qualifications

• Experience in employee benefits administration preferred, but not required

• Bachelor's degree preferred, but not required

• Life and Health Insurance license preferred; must be obtained within first 90 days if not already held

• Proficiency in Microsoft Office Suite (Word, Excel required)

• Exceptional attention to detail and organizational skills

• Commitment to maintaining confidentiality and adhering to HIPAA regulations

• Professional appearance and demeanor

Minimum Qualifications

• High School Diploma or GED required
• 3 to 5 years customer service experience in the insurance industry required
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Effective customer service skills
• Proficient use of applicable technology
• Ability to work in team environment as well as independently
• Must be able to travel based on client and business needs