Payments Operations / Workforce Management Analyst

Payments Operations / Workforce Management Analyst Charlotte, NC (Hybrid - 3 days onsite / 2 remote) Monday-Friday | 8:00 AM - 5:00 PM Contract through 12/31 with potential extension Hourly Pay: $56.67 We are seeking a detail-oriented and collaborative Payments Operations / Workforce Management Analyst to support several high-impact operational and technology initiatives within a fast-paced financial services environment. This is an excellent opportunity for professionals with experience in Workforce Management (WFM), Verint, PowerApps, process improvement, and payments operations who enjoy driving operational efficiency and supporting enterprise transformation projects. What You'll Be Doing You may support a combination of the following initiatives: Assist with the rollout and support of a Verint Workforce Management solution Participate in system configuration, testing, UAT coordination, documentation, and SOP/manual creation Support ongoing PowerApps and PEGA-related projects and operational enhancements Help drive process improvement and workflow optimization initiatives Support a new Payments Workforce Management workstream across: Lockbox ACH Wires Sanction Screening Conduct stakeholder interviews and current-state assessments Develop templates, gather operational data, and document findings Partner with business teams to recommend short-term and long-term strategic solutions What We're Looking For Experience with Workforce Management (WFM) tools such as Verint Exposure to PowerApps / Microsoft Power Platform and/or PEGA Experience with UAT testing, documentation, SOP creation, or implementation support Strong process improvement and business analysis skills Familiarity with payments operations including ACH, wires, lockbox, or sanctions screening Ability to gather requirements, conduct interviews, and analyze operational workflows Strong communication and organizational skills Financial services or banking experience preferred Why This Opportunity? High-visibility enterprise initiatives Collaborative and supportive team environment Opportunity to contribute to operational transformation projects Hybrid work schedule with strong potential for extension Great fit for candidates who enjoy analysis, operations, technology, and process optimization Apply today to be considered for this exciting opportunity supporting enterprise payments and workforce management initiatives. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.