Mergers & Acquisitions Account Manager - Employee Benefits

SUMMARYResponsible for providing excellent customer service and managing client benefits calendar, including compliance, strategy, renewal, and Open Enrollment deliverables. Serves as project manager and primary point of contact on day-to-day issues. Collaborates with and keeps producer/consultant informed and delegates effectively to supporting team members.ESSENTIAL DUTIES AND RESPONSIBILITIESFosters and manages overall relationship with clients ensuring strong retention and client satisfaction.Manages client benefit inquiries and resolves escalated service issues.Meets with clients for pre-renewal strategy, proposal delivery, and explanation.Analyzes market proposals for verification of benefits, premiums, and competitiveness.Negotiates with markets for benefits premium concessions.Reviews coverage contracts for accuracy of policy provisions.Conducts client open enrollment meetings and answers questions regarding benefit coverage.Manages new carrier and plan implementations for book of business.Ensures delivery of claims experience and utilization reports and reviews for accuracy.Assist with onboarding of new clients.Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).Other duties as assigned.QUALIFICATIONSAssociate's Degree or equivalent combination of education and experienceSix (6) or more years related work experienceValid Insurance LicenseMust continue to meet Continuing Education requirements for license renewalSKILLSProficient in Microsoft Office SuiteExcellent verbal and written communication skillsExcellent customer service skills, including telephone and listening skillsGood leadership, problem solving and time management skillsAbility to work within a team and to foster teamworkAbility to prioritize work for multiple projects and deadlines#LI-REMOTE#LI-LM1