Benefits Representative

un Benefits Representative (Katy) McQuade Organization compensation: $60,000-$80,000 employment type: experience level: no experience required job title: Benefits Representative About the Role: We're looking for reliable and personable Benefits Representatives to join our growing remote team. In this role, you'll be the first point of contact for customers, helping resolve inquiries, provide product/service information, and ensure a positive customer experience. Our team works directly with unions, associations, and organized groups to support their members by helping them access and understand the benefits they've requested. A key part of this role involves working one-on-one with members via Zoom, walking them through available programs, answering questions in real time, and helping them confidently choose the options that best fit their needs. Key Responsibilities: Respond to customer inquiries via phone, email, chat, and Zoom appointments Conduct one-on-one virtual meetings to guide members through available programs and benefits Assist union and group members with understanding and accessing their requested benefits Help members select appropriate programs based on their needs Resolve customer issues while maintaining professionalism and empathy Document interactions accurately in our system Follow company procedures, scripts, and quality standards Escalate complex issues when necessary Maintain a high level of customer satisfaction Requirements: Previous customer service or virtual support experience preferred (not required) Comfortable speaking on video and leading one-on-one Zoom meetings Strong communication and problem-solving skills Ability to explain programs and benefits in a clear, helpful way Comfortable using computers, CRM systems, and video conferencing tools Reliable high-speed internet and a quiet workspace Ability to work independently and manage time effectively High school diploma or equivalent What We Offer: Competitive pay + bonuses Flexible remote work environment Opportunities for growth and advancement How to Apply: Reply to this post with your resume and a brief introduction about your experience, availability, and comfort level with Zoom-based customer interactions. Qualified candidates will be contacted for a virtual interview. We are an equal opportunity employer and welcome applicants from all backgrounds. Principals only. Recruiters, please don't contact this job poster. post id: ... [ ]