Program Manager, Human Resource Process Improvement

at Idaho Division of Human Resources in Boise, Idaho, United States

State of Idaho Division of Human Resources

The Idaho Division of Human Resources ( DHR ) is dedicated to supporting the public sectors most valuable asset: its people! As a partner in shaping the future of government service, we are committed to enhancing the employee experience at every stage from recruitment to retirement ensuring that the State of Idaho remains a place where dedicated public servants thrive and make a meaningful impact on their community.

By joining the DHR team, you would serve as a trusted Program Manager, Human Resource Process Improvement, providing integrated and innovative human resources solutions for the Division of Human Resources. This classified position will operate under the guidance of DHR leadership.

About the Agency:

To learn more about the agency this position will support, please visit the following links:

Summary:

The Program Manager, Human Resource Process Improvement leads the strategy, design, and governance of enterprise-wide HR business processes for the State. This role drives modernization efforts by establishing standards, improving process efficiency, and ensuring alignment across agencies. The Program Manager oversees the development and implementation of scalable, technology-enabled HR solutions, including direct supervision of the Human Resource Automation Specialist.

The Program Manager partners with leadership, IT, policy teams, and human resource operations to build a cohesive, future-ready HR operating model. This position ensures that statewide HR processes are consistent, efficient, compliant, and optimized for automation and digital transformation.

Responsibilities:

Strategic Process Leadership (35%)

+ Lead the design, standardization, and continuous improvement of statewide HR business processes.

+ Establish governance frameworks, process standards, and performance metrics.

+ Evaluate emerging HR technologies and recommend enterprise-level solutions that enhance efficiency and service delivery.

+ Ensure alignment between HR strategy, process design, and statewide modernization goals.

Program & Project Management (25%)

+ Manage large-scale HR process improvement initiatives from planning through implementation.

+ Coordinate cross-agency working groups to ensure consistent adoption of new processes and tools.

+ Oversee timelines, resources, risks, and communication plans for statewide HR transformation projects.

+ Supervise the Human Resource Automation