Change Management Specialist

Apply change management processes and procedures to ensure safe and consistent I.T. production changes including software, hardware, network, operating system, and configuration changes across the entire Lottery I.T. infrastructure to include AWS Cloud.

Assist in managing deployment of all patching on Scientific Games mission critical Lottery systems. Work in conjunction with Lottery Technical Operations, Software Development, Quality Assurance, Lottery Site personnel and the Change Advisory Board to coordinate the deployment of patches in compliance with customer contractual and regulatory requirements.

Responsibilities

• Participation in Change Advisory Board activities including leading meetings

• Develop and implement change management best practices

• Work with the Change Manager to document all I.T. changes

• Assist in maintaining change and patch management policies and procedures

• Assist with managing zero-day patching including timely communication and progress reporting

• Create and maintain reports used to analyze and share change statistics

• Understand and relate to new products, technology, strategy and be able to follow directions

• Ability to conduct training sessions to share knowledge with peers and other support teams

Requirements

• 2+ years of Change Management experience to include software, hardware, network, operating system and patch maintenance

• 2+ years of Software Development and/or Network Design and Implementation

• 1+ years of Lottery industry operations preferred, but not required

• Strong knowledge of AWS infrastructure and migrations preferred

• Experience working with automated dashboards and data driven reporting

• Working knowledge of ManageEngine ServiceDesk Plus

• AI / ChatGPT knowledge to improve reporting and metrics.

• Excellent written and oral communication and technical documentation skills

• Ability to work in a fast paced, deadline intensive environment

• Self-motivated and strong organizational skills