Senior Director, Benefits

Service Center CSCS TX Key Responsibilities Benefits Strategy and Design Lead the development and execution of the company's global or U.S. benefits strategy aligned with organizational goals and workforce needs. Design, evaluate, and enhance health and welfare, retirement, wellbeing, leave, and ancillary benefit programs. Analyze market trends, benchmarking data, utilization patterns, and employee feedback to recommend program enhancements and cost-management strategies. Partner with Finance and executive leadership on benefits budgeting, forecasting, and long-term cost planning. Drive innovation in employee wellbeing, mental health, financial wellness, and family support offerings. Benefits Administration and Operations Oversee day-to-day administration of all employee benefit programs, ensuring operational excellence and a high-quality employee experience. Ensure accurate and compliant administration of medical, dental, vision, life, disability, retirement, COBRA, leave, and wellness programs. Lead annual open enrollment strategy, communications, systems testing, and execution. Partner with HRIS, Payroll, and vendors to ensure seamless integrations and data integrity. Establish and monitor service-level agreements and operational performance metrics. Compliance and Governance Ensure compliance with all applicable federal, state, and local regulations including ERISA, ACA, HIPAA, COBRA, FMLA, IRS, DOL, and other regulatory requirements. Oversee plan documentation, filings, audits, nondiscrimination testing, and vendor compliance activities. Partner with Legal and internal audit teams to mitigate risk and ensure strong governance practices. Vendor and Consultant Management Lead relationships with brokers, consultants, TPAs, carriers, and other benefit service providers. Manage RFP processes, contract negotiations, renewals, and vendor performance evaluations. Identify opportunities for operational efficiencies and cost optimization through vendor partnerships and program redesign. Leadership and Collaboration Lead and develop a high-performing benefits team, fostering a culture of accountability, innovation, and continuous improvement. Serve as a strategic advisor to senior leadership on benefits trends, employee experience, and workforce implications. Collaborate cross-functionally with HR Business Partners, Compensation, Talent Acquisition, Payroll, Communications, and DEI teams. Present recommendations and insights to executive leadership and governance committees. Qualifications Bachelor's degree in Human Resources, Business Administration, Finance, or related field required; Master's degree preferred. 12+ years of progressive benefits experience, including significant leadership responsibility in benefit design and administration. Deep expertise in health and welfare benefits, retirement plans, leave administration, and benefits compliance. Strong understanding of ERISA, ACA, HIPAA, COBRA, FMLA, and related regulations. Experience managing brokers, consultants, and third-party administrators. Demonstrated ability to lead complex projects, organizational change, and cross-functional initiatives. Strong analytical, financial, and problem-solving skills. Excellent communication, presentation, and executive influencing capabilities. Experience with HRIS and benefits administration systems such as Workday, SAP, Oracle, or similar platforms preferred. CEBS, CBP, SHRM, or related certification preferred Success Profile The successful candidate is: A strategic thinker with strong operational discipline Data-driven and financially astute Employee-centric with a focus on experience and engagement Skilled at balancing cost, compliance, and competitiveness A collaborative leader who thrives in a fast-paced environment Comfortable influencing executive stakeholders and leading through change Compensation and Benefits We offer a competitive compensation package including base salary, annual incentive opportunity, long-term incentives, comprehensive health benefits, retirement savings plans, unlimited paid time off, wellbeing resources, and professional development opportunities. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life, Caliber's more than 25,000 teammates are committed to getting customers back on the road safelyand back to the rhythm of their livesevery day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact ....