Temporary Benefits Specialist (Health & Welfare & Retirement)

Temporary Benefits Specialist (Health & Welfare & Retirement) Job Number: 26-00877 Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Temporary Benefits Specialist (Health & Welfare & Retirement) for our client in New York, NY. ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The Temporary Benefits Specialist will support the Services team by managing a high volume of employee benefit cases across both Health & Welfare and Retirement plans. This role plays a key part in ensuring timely and accurate case resolution while alleviating workload from senior team members, enabling the team to focus on process improvements and strategic initiatives. The ideal candidate will bring prior benefits experience and be able to quickly contribute in a fast-paced, service-oriented environment. Work Environment: This is a high-volume, service-oriented role requiring accuracy, responsiveness, and the ability to manage multiple benefit-related inquiries simultaneously. Assignment Impact: This role directly supports the team by absorbing case volume across Health & Welfare and Retirement, enabling senior team members to focus on process improvements, system enhancements, and strategic initiatives that improve overall service delivery. Responsibilities: Case Management & Resolution: Manage day-to-day employee benefit cases across: Health & Welfare plans (medical, dental, vision, etc.) Retirement plans (401(k), pension, Deferred Compensation Plans - basic to intermediate level) Research, track, and resolve cases efficiently and accurately Escalate complex or sensitive issues to senior team members as needed Benefits Administration Support: Support benefits administration activities Interpret benefit plans and provide accurate information to employees Maintain complete and accurate case documentation in system tools Customer Service: Respond to employee inquiries with professionalism and a strong customer focus Communicate clearly regarding benefit options, processes, and next steps Ensure timely follow-up and resolution to maintain a positive employee experience Collaboration & Team Support: Partner with team members to reduce case backlog and improve turnaround times Collaborate with other key stakeholders in HR, legal, and payroll, to support effective handling of cases Provide support during peak periods and special initiatives Systems & Process Adherence: Utilize HRIS and case management tools (e.g., Dovetail or similar systems) Follow established processes and service standards Identify and communicate recurring issues or process gaps Required Qualifications: Minimum 5 years of hands-on experience in employee benefits required Experience must include Health & Welfare and/or Retirement plans Demonstrated ability to manage benefit-related cases in a high-volume environment Strong attention to detail and organizational skill Ability to manage multiple priorities effectively Proficiency in Microsoft Office and ability to quickly learn internal systems Strong problem-solving and analytical skills Clear and professional communication Customer-focused mindset Ability to work independently with minimal supervision Strong time management and adaptability in a fast-paced environment Team-oriented with a willingness to support across functions Preferred Qualifications: Experience with both Health & Welfare and Retirement plans Familiarity with 401(k), pension, or deferred compensation plans Experience in benefits administration or HR shared services Experience using case management systems Pay Rate: $72.72/Hour. If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Carlo Flores ... ... Carlo Flores | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.