Center Administrator

Center Administrator American Family Care Shelton Shelton, CT Job Details Full-time 19 hours ago Benefits Health insurance Dental insurance Paid time off Referral program Retirement plan Qualifications Healthcare onboarding training Clinical staff performance evaluation Employee onboarding Staff performance monitoring Customer communication Staff supervision Patient question and concern management Recruitment process management Quality of care (regulatory compliance area) Regulatory compliance Customer satisfaction tracking Care facility maintenance management Patient complaint handling Mid-level Patient experience leadership Bachelor's degree Clinical staff recruitment Continuous clinical improvement initiatives Recruiting Meeting facilitation Care facility supply management Stocking Outpatient services management Business operations Customer satisfaction improvement Onboarding process management 2 years Healthcare compliance Quality assurance within healthcare Full Job Description Benefits/Perks Paid time off Health insurance Dental insurance Retirement benefits Employee referral incentives Great small business work environment Flexible scheduling Additional perks! Job Summary To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Responsibilities Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions Supervise, evaluate, and execute performance evaluations of non-provider staff Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered Ensure staff compliance with company policies and procedures and state and federal rules and regulations Lead and organize staff meetings, daily huddles, and in-service programs Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools Ensure compliance with front office procedures and accuracy of financial transactions Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies Monitor various key performance indicators and put programs in place for continual improvement Qualifications Bachelor's degree preferred A minimum of two years experience working in a supervisory role in a medical office preferred Demonstrated skills in written, verbal, and consultative communications Ability to deliver high levels of customer service and achieve customer satisfaction Understanding of compliance and regulatory guidelines Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).