Account Manager - Employee Benefits Large Group

OVERVIEW Account Manager – Employee Benefits Health & Welfare

In-Office| San Antonio, Texas

At Alera Group, we help organizations build competitive, compliant, and people-focused benefits programs that support employees and drive business success. We’re seeking an Account Manager to join our Employee Benefits Health & Welfare team and deliver exceptional service and strategic support to our clients and internal partners.

This role is ideal for a collaborative, client-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing complex employee benefits programs.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You’ll Do / Your Impact

Client Service & Relationship Management

• Serve as a day-to-day contact for employee benefits clients, supporting ongoing service needs and benefit administration
• Partner with carriers, vendors, and internal teams to resolve claims and benefit-related issues
• Support client communications related to benefit plans, enrollment, eligibility, and program administration
• Build strong internal and external relationships through responsive, high-quality service

Benefits Administration & Operational Excellence

• Coordinate annual Open Enrollment activities and employee education initiatives
• Manage implementation activities for new groups and vendor setup, including medical, dental, vision, life, disability, COBRA, HSA, FSA, HRA, LOA, and FMLA services
• Monitor benefit administration processes, carrier portals, EDI feeds, and compliance-related activities for accuracy and efficiency
• Support audits, required filings, and ACA-related compliance initiatives

Employee Education & Communication

• Conduct employee meetings, webinars, and educational sessions
• Assist with development and peer review of employee communication materials
• Maintain wellness event calendars and coordinate distribution of wellness information

Team Collaboration & Continuous Learning

• Follow established service workflows and operational procedures to ensure consistency and client satisfaction
• Stay current on industry trends, regulations, carrier products, and underwriting approaches
• Assist in mentoring and supporting service team development

QUALIFICATIONS

What You Bring

Required

• 5–6 years of employee benefits, insurance carrier, benefits administration, or brokerage experience
• Active Life & Health Insurance License
• Strong understanding of employee benefits programs including medical, dental, vision, life, disability, and wellness programs
• Knowledge of HMO, PPO, and CDHP health plans and employee benefits regulations
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities independently in a fast-paced environment
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint

Preferred

• Bachelor’s degree or equivalent professional experience
• Professional certifications such as CEBS, PHR, CLU, GBA, CBP, or similar
• Experience supporting ACA compliance and employee benefits administration platforms
• Experience conducting employee education and communication initiatives

ADDITIONAL INFORMATION

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model: This role is In-Office

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths

• Leadership development programs

• Technical and compliance training

• Industry certifications and continuing education support

• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

• Active State (TX) Life & Health License

• Ability to obtain required licensure within 6 months of hire

• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

In-Office