Human Resources Manager

Under minimal direction from the Human Resources Director or Assistant Director the Human Resources Manager plans, leads, and manages the Human Resources (HR) work group and serves as a strategic business partner with external department managers to facilitate the implementation of the city's mission. Facilitates one-stop-shop service for all Human Resources Departmental needs including recruitment/selection, compensation/classification, and employee relations. Implements citywide initiatives relating to professional areas outlined above including supporting talent management efforts, addresses complex human resources issues while ensuring alignment of sound human resources goals and practices across the city through the implementation and maintenance of effective programs and policies. Also responsible for the growth and development of the HR team members.( The duties listed below are the normal duties and responsibilities of this position. The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related or reasonable within the scope of the position .)

• Serves as business partner and consultant to city departments to provide professional advice on HR related matters that will provide an employee-oriented, high performance culture. This includes understanding client departments' business plans and strategies in order to consult on planning and strategies as related to staffing and organizational development.
• Plans, directs, supervises and evaluates the activities of HR office and contributes to the development, implementation, monitoring and reporting of the HR strategic plan, budget and fiscal management, and continuous service improvements.
• Directly manages and supervises HR team members, including:
  • Ensuring backup support, cross-training, work prioritization and work equity for the team.
  • Modeling, facilitating, and ensuring excellent customer service.
  • Recommending and implementing processes to ensure adherence to city and departmental policies as well as applicable legislative enactments.
  • Recommending and implementing citywide and departmental policies and procedures for managing staff resources and related personnel processes, record-keeping, and documentation.
  • Recommending and rolling out new practices and policies to support department in the areas of recruitment, selection, compensation/classification, and employee relations.
  • Providing team opportunities to grow and develop in various skill areas to suit their strengths and the department's goals.
• Manages and supervises Risk and Benefits division, ensuring compliance with applicable guidelines, standards, policies and procedures;
  • Responsible for coordinating and maintaining insurance programs, coordinating self-insurance workers compensation and liability funds, providing assistance to employees with benefits programs
  • Assist in coordinating, negotiating and maintaining insurance programs for the City including health, dental, disability, bonds and property insurance.
  • Manage relationships with Third Party Administrators (TPA) and brokers, coordinating contracts and services.
• Oversees advanced level professional human resources work in employee recruitment, testing and selection. This includes:
  • Developing a workforce planning schedule for City-wide recruitment, identifying hard to fill positions, and working with departments and professional organization to identify advertisement opportunities.
  • Developing and implementing plans and initiatives for recruiting top talent to achieve a talent pipeline in support of the organization hiring needs.
  • Developing, maintaining, and administering on-boarding process for new hires.
  • Organizing and executing small to large scale recruitments, including recommending recruitment strategy, and selection and testing methodologies.
• Performs professional level human resources work in the area of citywide classification and compensation, including job and equity studies.
• Provides professional recommendations on the development, implementation and maintenance of classifications and job description development and revision.
• Conducts job classification reviews including comparability of job classifications, statistical analysis of compensation data, creates job family/levels; develops career pathing; and recommends appropriate salary based on research and analysis.
• Provides internal consulting to the city regarding talent management, performance and development coaching. This includes the following:
  • Helping departments create, implement and monitor plans and practices to optimize staffing, performance management, leadership development and employee training in order to recruit and retain high performing employees.
  • Providing coaching and support to managers and departments in areas of succession planning.
  • Conducting performance management training, facilitation and resolution of performance issues and optimization of performance planning.
  • Supporting managers and employees with development plans, training resources and performance feedback.
  • Working with managers on performance management issues and corrective discipline in an effort to support workplace effectiveness.
• Works with city departments to identify departmental and individual development needs and determine appropriate delivery mechanisms. Provides employee and labor relations support to city departments to ensure the consistent application of HR policies and practices and the maintenance of respectful relationships within work groups. This includes the following:
  • Consulting with HR Director, Assistant Director, and City Attorney's Office on legal issues and analysis, and advising management in appropriate resolution of employee relations issues.
  • Remaining current on changes in related employment law and HR best practices, and identifying legal requirements affecting HR functions.
  • Monitoring application of policies for citywide consistency, ensuring compliance with application of policies, laws and union contracts.
  • Meeting with employees to address complaints of work place issues and/or policy violations, and serving as an advocate as appropriate.
  • Providing coaching and training to managers and employees regarding difficult and sensitive issues and resolving conflicts within work groups.
  • Working with the HR Benefits team members to ensure that benefits policies and plans are communicated and may provide assistance in resolving FMLA, ADA, and benefits questions.
  • Supporting managers with employee discharges and corrective discipline, and working with the HR Director or Assistant Director to ensure that a defensible process and appropriate documentation exists.
  • Providing assistance to supervisors and employees by providing support and coaching.
  • Investigating employee complaints of violations of city policies, union contracts, and laws related to employment; writes reports of findings.
• Supports labor negotiations. This may include serving on the management team to develop negotiation strategy, participating in negotiations sessions, coordinating HR support for data requests, and studying legislation and arbitration decisions to assess industry trends.
• Develops, maintains, and files EEO-4; maintains other records, reports and logs to conform to EEO regulations.
• Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Ensures compliance with all federal, state and local employment laws.
• Performs related duties as required to meet the needs of the city.

Bachelor's degree in Human Resources Management, Business or Public Administration, or related degree and a minimum of five years in a progressive HR generalist/management role with exposure to all relevant HR functions, including, but not limited to compensation/classification, legal compliance, diversity, employee/labor relations, organizational development, performance management, recruitment/selection and, training and development. Or an equivalent combination of experience and education.

Must possess and maintain a valid Florida driver's license with satisfactory driving record held throughout employment.

Ability to supervise, plan, organize, coordinate and participate in the activities of employee/labor relations, recruitment/selection, compensation /classification, and employee and performance management.

Exceptional interpersonal and communications skills, including the ability to work collaboratively as part of multiple work teams, inspire trust, relate easily to employees at all levels, work effectively with difficult people, and adapt well to diverse audiences.

Ability to work collaboratively with staff and the HR Management team.

Demonstrated organized approach to setting priorities and achieving objectives.

Demonstrated proficiency in both creating and maintaining innovative programs and systems to support them.

Ability to work in a large and diverse organization.

Demonstrated organizational and problem-solving skills and ability to design creative options to address needs.

Must be computer literate with proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, OneDrive and Adobe Pro.

Must possess strong analytical and writing skills.

Must have a High degree of enthusiasm and energy.

Ability to effectively deal with change, shifting situations, ambiguity and risk assessment easily without having all data and detailed information regarding complex issues and concepts.

Ability to establish and maintain effective working relationships with fellow employees, supervisors, division and department heads, public/private sector contacts, and City contractors.

Ability to handle multiple projects simultaneously and use good judgment in prioritizing work assignments, including the ability to ensure accurate and efficient completion of assignments.

Knowledge of pertinent laws, rules, regulations, policies and procedures of the department.

Knowledge of other City departments and divisions

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist under desks and around furniture; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 20 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants who demonstrate they meet the minimum requirements may be subject to an extensive selection process and screening program, which may include, but not be limited to, evaluation of education, training and experience; oral interview(s); background investigation; reference checks; medical evaluation; controlled substance screening. Preference will be given to certain veterans, spouses of veterans, or unmarried widows/widowers of veteran. Proof of veterans' eligibility must be provided at time of application EOE M/F/D/V. Applicants with disabilities who desire special accommodation MUST notify the Human Resources Department at the time of application.