Sales Training Specialist

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Sales Training Specialist & Program Manager is responsible for the ongoing ownership, execution, and continuous improvement of Havenpark’s sales onboarding and development programs. This role leads the delivery and operational management of a fast-paced, cohort-based onboarding experience for new Sales Professionals while also supporting the ongoing development of the broader sales organization.

This position requires an extreme ownership mindset — proactively identifying gaps, improving training experiences, maintaining accurate and up-to-date content, driving operational excellence, and ensuring new hires are equipped to perform successfully in the field. The role partners closely with Sales, Revenue, Operations, and L&D leadership to continuously evolve training programs, improve sales performance, and support company growth.

Sales Onboarding Program Management & Facilitation

• Develop deep expertise in Havenpark’s sales process, operational workflows, systems, platforms, reporting tools, and customer experience standards to serve as a trusted resource for the sales organization.
• Lead the end-to-end execution of Havenpark’s new hire sales onboarding program, facilitating recurring cohort-based training experiences designed to accelerate speed-to-performance for Sales & Leasing Agents.
• Facilitate engaging, high-impact learning experiences using a blend of instructor-led training, coaching, hands-on practice, role play, systems training, and performance-based activities.
• Manage all operational components of the onboarding program, including cohort scheduling, communication, logistics, training materials, learning systems administration, stakeholder coordination, reporting, and learner support.
• Continuously evaluate onboarding effectiveness through performance metrics, learner feedback, assessments, observations, and stakeholder input, implementing improvements to increase training effectiveness and business impact.
• Partner cross-functionally with Sales, Operations, People Operations, and field leadership to identify onboarding gaps and align training solutions with evolving business needs and operational processes.
• Design, develop, and maintain scalable onboarding curriculum, facilitator guides, learner resources, job aids, and blended learning experiences that support operational consistency and learner engagement.
• Serve as a program owner responsible for maintaining current, accurate, and business-aligned training content as processes, systems, tools, and company priorities evolve.
• Support new hire transition from training into the field by partnering with sales managers and operational stakeholders to reinforce learning application and performance expectations.
• Depending on location, travel may be required on a recurring basis to support in-person training delivery at major sales hub locations across the United States.

Qualifications

• This role requires travel to training facilities every three weeks which may take place out of state. Additional travel may be required based on organizational needs.
• Requires a bachelor’s degree.
• Minimum of 2-4 years of related experience in learning and development activities and/or property management consistent with job duties and responsibilities
• Can spend long hours sitting while using computer equipment or standing to deliver/facilitate training.

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team. It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status. Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to ...