Human Capital Manager, Civil Service

• Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) is the nation's leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City's Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

The Administration division is seeking a Human Capital Manager - Civil Service to lead and coordinate civil service recruitment activities, workforce pathways initiatives, employee career mobility programs, and civil service compliance efforts. Reporting to the Deputy Director of Human Capital, the selected candidate will serve as the agency's subject matter expert on civil service hiring pools, internal appointments, promotions, workforce planning, and employee education regarding the civil service system. This position plays a critical role in ensuring compliance with DCAS regulations while expanding access to career advancement opportunities for current and prospective employees.

Responsibilities include but are not limited to:

• Manage the agency's civil service hiring pool process from initiation through completion, including calling lists through PRISE, coordinating communications with eligible candidates and hiring managers, facilitating hiring pool events, maintaining required documentation, and ensuring all activities are conducted in compliance with DCAS rules, audit requirements, and established civil service procedures.
• Serve as the agency's primary liaison for civil service list administration by processing candidate actions, closing hiring pools, submitting required documentation to DCAS, and managing related transactions including DP-72 requests, reinstatements, and restorations to support agency hiring needs.
• Manage internal appointment processes for agency employees, coordinating with DCAS, NYCAPS, and other City agencies to facilitate personnel transactions, resolve employee record issues, process appointment actions, and ensure compliance with applicable civil service regulations and policies.
• Monitor the agency's provisional workforce, analyze workforce structures and promotional opportunities, and provide strategic recommendations regarding civil service examinations, title management, and workforce planning to support long-term staffing needs.
• Lead the agency's workforce pathways initiatives by developing and delivering civil service information sessions, employment information sessions, career counseling services, and educational resources designed to increase employee awareness of civil service opportunities, promotional pathways, and career advancement options within New York City government.
• Design and implement outreach materials, presentations, and engagement strategies that support employee development, strengthen recruitment pipelines, and promote equitable access to civil service careers for both current employees and prospective candidates.
• Manage agency-wide communications related to workforce pathways and civil service opportunities, including the development and distribution of newsletters, maintenance of outreach and subscriber records, promotion of career mobility initiatives, and support of recruitment marketing and workforce development efforts.
• Monitor civil service hiring trends, list expirations, appointment timelines, and workforce risks; identify titles without viable lists; prepare reports and recommendations for leadership; and partner with agency divisions to proactively address staffing challenges and future examination needs.
• Maintain and enhance civil service policies, procedures, and standard operating practices by conducting periodic audits, evaluating operational effectiveness, identifying process improvement opportunities, and ensuring ongoing compliance with DCAS regulations, agency policies, and audit requirements.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at .

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.