Senior Benefits Administrator

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models.

Position Summary: The Senior Benefits Administrator is responsible for all Team Member benefits programs, including medical, dental, vision, flexible spending, unemployment, disability, and retirement plans. This role will also be involved with regulatory compliance and reporting and is responsible for auditing payroll transactions impacting compensation and benefits and other Team Member Operations related initiatives.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures, follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Acts as the primary point of contact for team members regarding benefits
• Administers group insurance programs including medical, prescription, dental, and vision insurance, health saving accounts (HSA), flexible spending accounts (FSA), life insurance, disability coverage, and voluntary benefit plans
• Tracks benefit eligibility requirements to ensure timely enrollment and removal from benefit programs
• Performs claims resolution, change reporting, reconciliation, and communication of benefits information to team members
• Develops benefits information and statistical and census data for actuaries/audits, insurance carriers, and management in compliance with HIPAA
• Oversees COBRA benefits administration and manages the third-party carrier
• Participates in the pre-renewal meeting with insurance brokers and review proposals
• Maintains and supports the 403(b) and 457 plan including ERISA reporting
• Administers leave programs including annual, sick, bereavement, military, jury duty and others
• Collaborates with Team Member Experience to develop and implement new or modified onboarding, leave, and benefit programs and updates to the Team Member handbook
• Serves as the lead for Worker's Compensation claims
• Administers the organization's wellness program and act as the facilitator of the Wellness Committee
• Manages the plan sponsor accounts on all vendor platforms
• Partners with Team Member Experience to update onboarding and processes related to benefit programs as needed
• Collaborates with leadership, broker, and various vendors to create and implement a comprehensive benefit plan that is competitive and equitable
• Maintains current knowledge of total rewards trends and legislation
• Participates in benefits, compensation and other practices surveys as needed
• Collaborates with Marketing and Communications on Total Rewards internal communications to ensure communications are well-planned and effectively implemented
• Analyzes Total Rewards trends, researches best practices, monitors economic conditions, maintains awareness of legal/regulatory requirements, and makes recommendations for program revisions as required
• Understands the organization's strategic objectives and growth strategies, offering recommendations on compensation, reward, and recognition programs to achieve those goals
• Collaborates with Team Member Operations Manager to design and implement educational materials for Total Rewards
• Builds, maintains, and manages relationships with outside vendors, carriers, and brokers and works to optimize and leverage their systems and expertise
• Benchmarks Total Rewards programs for best practices to see where the organization aligns with competitors, and makes recommendations for changes to improve engagement and retention
• Supports the Total Rewards Committee by providing needed information to make strategic decisions regarding Total Rewards
• Measures and monitors effectiveness of programs and makes recommendations for changes, models cost impact and presents recommendations

Education Required:

• Bachelor's degree in Business, Human Resources or related field
• SHRM-CP, SHRM-SCP or CEBS professional designation preferred

Experience Required:

• At least five (5) years of experience in total rewards or compensation and benefits
• Strong understanding of the Fair Labor Standards Act, Pay Equity Act, Pay Transparency Act, Employment Standards Act, and other related legislation
• Experience as a participant on an HRIS and/or benefits systems implementation is required; experience in a lead role is preferred
• Strong understanding of Total Rewards principles and best practices
• Excellent technical ability with MS Office Suite
• HRIS systems experience preferred

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Courage: Stepping up to address difficult issues, saying what needs to be said

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

• Manages Conflict: Handling conflict situations effectively, with a minimum of noise

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization

• Tech Savvy: Anticipating and adopting innovations in business - building digital and technology applications

• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

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Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs.

SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at ... or ....

SCI is committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.