Employer Engagement and Recruiting Staff Assistant (Temporary) Onsite

Title: Engagement and Recruiting Staff Assistant | Onsite
Location: Cambridge, MA 02138
Duration: 3 Months contract with possible extension
Pay: $32.00/Hour on W2
Hours: 09:00 - 05:00 OR 10:00 - 06:00

Description
Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from athe client office, department or program.
Provide customer service in person, over the phone, by email, or on the web.
May work in a wide variety of campus settings, or at special events that are on or off campus.
Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors.
Skilled at troubleshooting and problem resolution.
Maintain accuracy and security of confidential information.
Must have positive belief that the customer comes first, strong communication skills and experience working with the public.
Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient.
Strong willingness to learn about the services, programs or operations of the department where assigned.
Technical aptitude to learn new software applications as needed.
Previous experience in a university setting is helpful, as is ability to navigate on campus

Position Description Job Summary
This position is situated within the Employer Engagement Team, providing a breadth of support for events as well as support as part of the First Floor / Reception Team.
Events include career fairs, employer sessions, panels, and student interview days.
As a member of the First-Floor team, provides rotational reception coverage serving as the primary source of information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the advising and educational programs, career fairs and employer events of the office.
Provides "first line coverage and overall support in a complex office serving diverse populations of students, alumni, employers, and other stakeholders.

Job Specific Responsibilities Responsibilities include but are not limited to:
Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.
Provides event support from coordination, such as confirming details with employers, updating calendars, recruiting database, and web platform, through day-of event coverage.
Provides reception support for 10-15 campus interview days, greeting and checking in employers and students at the interview facility located at the Harvard SOCH (59 Shepard St).
Strong customer service experience necessary.
Act as liaison and point of contact between interview facility and main office/supervisor(s).
Communicate questions/issues to supervisor(s).
Maintain interview facility space during interviews including neat waiting areas, re-stocking snack baskets and coffee supplies, and restocking office supplies.
Receive and unpack any supply deliveries.
Additional employer engagement duties include email inquiry communications, employer calls, website updates, report compilation, payment processing and other projects as assigned.
Must be able to manage complex and confidential information and systems.
Should be familiar and comfortable working with databases.
Outstanding communication skills (written & oral) and attention to detail required.
Must possess excellent organizational skills and ability to multi-task with flexibility to pivot between projects and teams as needed.
Maintains up to date knowledge on full breadth of MCS programs, services, and resources.
Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone.
Follows, communicates and carries out office policies.
Performs event and administrative support and other duties as assigned.

Basic Qualifications
Three years of administrative experience required.
Education beyond high school may count towards experience.
Working knowledge of MS Office applications, specifically MS Word and Excel.
Desired Qualifications BA/BS preferred. Must enjoy providing a high level of customer service in person and over the phone, willingness to "go the extra mile.
Flexible team player with positive attitude and excellent problemsolving skills.
Outstanding communications skills and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment; strong attention to detail required.
Flexibility and professional manner essential; ability to work with a variety of people; must work well both independently and as part of a team. Must be able to function at a high level in a public, shared, workspace.
Excellent computer and web navigation skills required.
Strong knowledge of MS Office applications, specifically MS Word and Excel.
This position is primarily situated on the second floor of our building in the shared employer engagement workspace.
Additional coverage required at the first-floor reception desk and at the reception desk at the MCS interview facility.
The person in this role is required to work in-person (5 days a week), full-time.
Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.

Additional Information
Staff members are encouraged to use public transportation to commute to the office because there is very limited street parking in Harvard Square.
The person in this role will work 35 hours per week, and they will have an hour unpaid lunch break each workday.
The person in this role will be asked to provide coverage for before-hours (8-9 am) and afterhours (5-8 pm) employer events.
Unfortunately, we are unable to provide visa sponsorship for this position.
EEO Statement client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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