Employee Relations Consultant

at The Hartford in Boise, Idaho, United States

Consultant, ER HE07AE

Sr. Consultant, ER HE07BE

Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

The Employee Relations Consultant operates as a trusted advisor, risk informed consultant, and judgment-based decision partner to leaders and employees. This role has evolved beyond transactional ER support to focus on independent decision making, leader enablement, and proactive risk mitigation in a complex and often ambiguous environment.

They are expected to manage sensitive ER matters end-to-end, exercise sound judgment when policy or process is not definitive, and influence high quality outcomes aligned to company values, employee trust, and business priorities.

Key Responsibilities

Strategic ER Consultation & Leader Enablement

+ Provide independent consultation and coaching to leaders and employees across performance, conduct, accommodations, leave, workplace conflict, investigations, and employment actions

+ Partner with leaders to navigate ambiguous situations where there is no clear "right answer

+ Build and present recommendations that balance fairness, risk, precedent, and employee experience

+ Influence defensible, values aligned decisions without relying solely on policy or escalation

+ Demonstrates a transformation-oriented mindset by continuously evaluating ER work, processes, and customer needs through a customer-first, enterprise lens; intentionally prioritizing automation, technology, AI enablement, and leader/employee education as the primary means of meeting demand.

ER Case Management & Investigations

+ Independently manage complex and sensitive ER cases from intake through resolution

+ Conduct or support investigations using consistent, equitable, and precedent-based practices

+ Maintain accurate, timely, and well-reasoned documentation that clearly articulates judgment and rationale

+ Partner closely with internal stakeholders to drive aligned outcomes

Operating in the Grey

+ Make informed decisions without all the information , clearly articulating knowns, unknowns, and assumptions

+ Build recommendations when guidance, precedent, or process is incomplete or unclear

+ Distinguish when to pause, proceed, or escalate-and explain why

+ Help leaders move