Workforce Management Specialist

Workforce Management Specialist

THE JOB:
As a Workforce Management Specialist, you?ll leverage your experience with advanced scheduling software, KPI analysis, and cross functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast paced, dynamic resort environment here at MGM Springfield.

THE STARTING RATE: $21.00 per hour

THE DAY-TO-DAY:

Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime
Develop and maintain department schedules aligned to real time business needs, exceptions, and service expectations
Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models
Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics
Balance optimal scheduling with service levels and regulatory compliance
Support daily scheduling operations, including leave requests and call outs, in a collaborative team environment
Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

High School Diploma, GED or equivalent
2+ Years of Prior Relevant Experience
Able and willing to work Full-Time schedule consisting of Thursday-Monday from 10am-6:45pm including weekends and holidays
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred

THE PERKS & BENEFITS:

Healthcare, financial and time off benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: