Human Resources Service Center Representative - Human Resources

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Position Summary The HR Service Representative - Workday (Level 1) provides frontline HRIS production support, serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues, executing standard transactions, and ensuring timely, accurate service delivery in a high-volume environment. Essential Functions / Responsibilities Serve as first-line support for Workday HRIS inquiries from Team Members and managers Monitor, triage, and resolve incoming cases using the case management system Perform routine data maintenance and corrections while ensuring data integrity Provision and deprovision user access in accordance with security standards Escalate complex or non-standard issues to Level 2 or leadership as appropriate Maintain accurate case documentation and meet service level expectations Knowledge Of Core HR processes and basic HR data concepts Navigation and transactional use of Workday or similar HCM systems Case management workflows and service delivery fundamentals Data privacy, confidentiality, and access control principles Service level expectations in a shared services or HR operations environment Ability To Accurately process routine Workday transactions with strong attention to detail Troubleshoot and resolve standard inquiries using documented procedures Prioritize and manage a high volume of cases in a deadline-driven environment Communicate clearly and professionally with employees and managers Escalate issues appropriately while maintaining thorough documentation Education and/or Experience Requirements 1-3 years of experience in HR operations, HRIS support, or shared services Basic understanding of HR processes and data concepts Experience working in a high-volume, customer-focused environment Strong attention to detail and commitment to confidentiality Preferred Qualifications Experience using Workday or another HCM system Experience with case management tools CLOSING Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!