Technical Training Manager

Pengate Handling Systems is a full-service provider of material handling equipment and solutions, helping businesses move, store, and manage products more efficiently. We design, build, and install conveyors, automation systems, and custom storage solutions tailored to each client's operational needs. Our projects improve workflow, boost productivity, and enhance safety, delivering real, measurable results. With expertise across industries, we combine engineering know-how with hands-on experience to create systems that solve complex challenges and keep businesses running smoothly.

We're looking for a Technical Training Manager to lead and develop a high-impact training organization supporting our field service technicians across Toyota Material Handling and Raymond product lines.

In this role, you'll manage a team of 5-8 training professionals and oversee the development, delivery, and continuous improvement of technical training programs supporting 350+ technicians.

Key Responsibilities

Lead, develop, and manage a team of 5-8 training professionals, including hiring, onboarding, coaching, and performance management

Design, develop, and deliver comprehensive technical training programs including classroom instruction, hands-on training, virtual learning, and e-learning modules

Build structured training paths for field service technicians from onboarding through advanced skill development

Partner with Operations Leaders to identify skill gaps and align training initiatives with business needs and performance goals

Oversee ongoing updates to training materials to reflect changes in equipment, technology, safety standards, and industry best practices

Manage and support technical training delivery for 350+ field service technicians across multiple regions

Coordinate external customer training programs, including scheduling, quoting, billing coordination, logistics, and documentation

Collaborate with Subject Matter Experts (SMEs), engineering, and operations teams to ensure technical accuracy and relevance of all training content

Develop and maintain standardized training documentation, certification tracking, and compliance records

Ensure all training programs meet internal standards and external regulatory requirements

Monitor and evaluate training effectiveness using feedback, performance metrics, and field performance outcomes

Continuously improve training content, delivery methods, and learning experiences based on data and industry trends

Stay current with emerging technologies, equipment updates, and industry innovations impacting field operations

Act as a technical mentor and escalation resource for field service technicians and supervisors

Support troubleshooting initiatives by helping translate field issues into training opportunities

Foster a culture of continuous learning, accountability, and professional development within the technician workforce

Lead training initiatives tied to safety, quality, productivity, and customer satisfaction

Support onboarding strategy for new hires to accelerate time-to-productivity in the field

Participate in cross-functional projects related to workforce development, process improvement, and operational excellence

Communicate regularly with leadership, operations, and field teams to ensure alignment on training priorities

Perform additional responsibilities as assigned to support business needs

Required Skills & Abilities

Strong leadership and team management skills

Excellent verbal and written communication skills

Strong problem-solving and analytical ability

High level of organization and time management skills

Ability to manage multiple priorities in a fast-paced environment

Strong relationship management and collaboration skills across departments

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Experience with CRM or learning/training management systems (preferred)

Strong understanding of adult learning principles and instructional design

Ability to translate technical concepts into clear, teachable content

Education & Experience

Bachelor's degree in Education, Training & Development, Organizational Development, or related field preferred

5+ years of experience in technical training, field service training, or related industry

Proven leadership experience managing teams (5+ direct reports preferred)

Strong electro-mechanical or industrial equipment background required

Experience designing and delivering technical or vocational training programs

Why Join Us?

Opportunity to build and enhance procurement processes at a strategic level

High visibility role with cross-functional impact

Collaborative and fast-paced work environment

Ability to influence business decisions and drive measurable value

Company Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Paid time off and company holidays

Opportunities for professional development and training

Supportive and collaborative work environment

Pengate Handling Systemsis dedicatedtobeinganEqual Opportunity Employer. We promote and celebrate a diverse workforceand do not tolerate any discrimination.All human relations decisions will not bebasedon persons'race, color,religion, sex, national original,maritalstatus, disability, genetic information, age,veteran status, or citizenship.All potential hiresare subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition,we will provide reasonable accommodations for individualswith disabilities. Should you require an accommodation in completing an application,interview, or pre-employment requirement, please reach out to our Talent Acquisition teamat ...